We expect that when your product arrives it is everything you had hoped for. If something unexpectedly does go wrong, or you do not like your product we have our Refunds and Returns policy.
In short: Please contact us as soon as possible via the contact form. We will help you figure out what went wrong and what we can do for you. If you contact us within 14 days after delivery we can mean the most for you. But don’t hesitate to reach to out to us if you run into problems later.
Please contact us as soon as possible but no later than 14 days after your product was delivered via our contact form. We will respond to you as soon as possible and ask you to provide pictures so that we can contact our printer about the problems. You will receive a new product on our costs!
If the product is not what you expected you have the right to revoke the agreement without indication of reasons within a term of 14 days.
During this term, you can use this product to a reasonable extent to evaluate the product. You are allowed to test the product similar to how you would test the product in a physical store. You can remove the product from its package, unless it is sealed. If you used the product more than is reasonably necessary for the purpose of testing, we can charge you with extra costs.
The withdrawal term expires 14 days after the day you or an appointed third party, other than the delivery service, received the product. If you simultaneously ordered multiple products with different delivery dates, the withdrawal term passes 14 days counting from the day you received the last product.
If you want to use your right of withdrawal, we request you to contact us via our contact form or email: email@example.com. You must send us the product within 14 days after sending the e-mail.
We ask you to keep the product in its original package as much as possible when you return the product to us.
If you exercise your right of withdrawal, we will refund your payments, including shipping costs for the first delivery, as soon as possible and no later than 14 days after you confirmed you will exercise your right of withdrawal and sent us the product. We will refund your order using the same payment method used to order your product(s), unless you prefer a different method. You will bear the costs for the return shipping. We estimate these costs at a maximum of € 20,00 depending on where in the world you live. Our location is in the Netherlands. Our complete address will be provided after you contact us.
The right of withdrawal is not applicable in the following cases: